Contact details
The preferred channel for every enquiry, including privacy.
We usually reply within three to five working days.
Telephone
Administrative hours, Monday to Friday, 9:00 to 17:00 (UK time).
No health advice is given on the phone.
Postal address
AhilHealth — editorial team
116 Denton Street
Carlisle
CA2 5HB
United Kingdom
This is a correspondence address. Visits without an appointment are not available.
Press and collaboration
For interviews, quotations from our content or proposals for editorial collaboration, write to the email address and name the outlet and the timeframe.
Press contact: AhilHealth editorial team.
What we reply to — and what we do not
Yes, we reply
- Factual errors or dead links in our articles
- Topic suggestions and repeated reader questions
- Questions about our sources and the editorial process
- Requests for access, correction or deletion of data
- Questions about links to external shops and how they are labelled
We do not reply
- Diagnoses, second opinions or interpretation of test results
- Recommendations on treatment or medicines
- Naming a specific device model for your situation
- Orders, delivery or returns from external shops
- Emergencies of any kind
Purchases in external shops
AhilHealth does not sell products. The links in our Devices section go to Amazon.co.uk, where the purchase takes place. Questions about price, availability, delivery times, invoices, warranty and returns belong to that shop and should be raised with its customer service. We have no access to your order data.
Privacy
We use the details you send us only to reply to your message. The legal basis, how long we keep data, and how to exercise your rights are in the privacy policy. Publisher details are on the Legal information page.